Frequently Asked Questions
Everything you want to know — answered honestly
ORDERING
Q: How do I place an order?
You can order directly on our website by adding to cart and selecting cash on delivery at checkout. Or simply WhatsApp us at +92 319 9317874 with your name, address, and the suit name — we confirm within 1 hour.
Q: Can I order on WhatsApp?
Absolutely — most of our customers do. Send us a message on +92 319 9317874 and we handle everything for you personally.
Q: Is Cash on Delivery available?
Yes — on every single order, all over Pakistan. You pay only when the suit arrives at your door. Zero risk.
Q: Do you take advance payment?
Yes - If u Wanna Pay Online Just Message Us On WhatsApp and we will share Our Bank Details.
THE SUITS
Q: What is Ajrak?
Ajrak is one of Pakistan's oldest textile traditions — originating in Sindh thousands of years ago. It is created by hand block printing intricate patterns onto fabric using natural dyes and hand-carved wooden blocks. Every piece takes days to make and no two pieces are ever exactly alike. When you wear Ajrak you carry centuries of Sindhi heritage.
Q: Are these suits genuinely handmade?
Yes — completely. Every motif is hand-stamped by our family artisans in interior Sindh using traditional wooden blocks and natural dyes. No machines. No screen printing. No shortcuts. Ever.
Q: What fabric is used?
Pure lawn cotton — soft, breathable, and lightweight. Perfect for Pakistani summers and everyday elegance.
Q: What is included in each suit?
Each suit is a 2-piece set — shirt fabric and dupatta. Both are hand block printed with matching Ajrak design. Trouser fabric is not included but is easily available at any local fabric store.
Q: Are the suits unstitched?
Yes — all suits are unstitched so you can have them tailored to your exact measurements for a perfect fit. If you need stitching guidance, WhatsApp us at +92 319 9317874 and we will help you.
Q: Are all suits the same or different?
Every single design is unique. We have 130+ different designs and no two pieces from any design are exactly alike — because each one is stamped by hand. Your suit will be one of a kind.
DELIVERY
Q: Do you deliver all over Pakistan?
Yes — free delivery on every order to every city and town across Pakistan.
Q: How long does delivery take?
3 to 5 working days after order confirmation. We dispatch within 24 hours of your order.
Q: Is delivery really free?
Yes. No hidden charges. No delivery fees. What you see is what you pay.
Q: Can I track my order?
Yes — once your order is dispatched we send you the tracking number via WhatsApp so you can follow your suit every step of the way.
RETURNS & EXCHANGE
Q: What if I want to exchange my suit?
If your suit arrives damaged or incorrect we offer a 3-day easy exchange. Simply WhatsApp us at +92 319 9317874 within 3 days of receiving your order with a photo and we will sort it immediately.
Q: What is the Rallijo Print Guarantee?
We guarantee the Ajrak block print will not fade, crack, or peel with normal washing. If it does within 30 days of delivery — you receive a full refund. No arguments. No conditions. Our word.
Q: Can I return a suit if I just don't like it?
We understand — sometimes things look different in person. WhatsApp us and we will do our best to help find a solution. We care about your happiness more than the sale.
INTERNATIONAL
Q: Do you ship internationally?
Yes — we ship to UAE, Saudi Arabia, UK, USA, Canada, and more. WhatsApp us at +92 319 9317874 or email rallijo.store@gmail.com for international shipping rates and delivery times.
Q: How do international customers pay?
International orders are prepaid via bank transfer or online payment. WhatsApp or email us and we will send you full payment details.